Classic Hard Cover Photo Book - Premium

After trying a couple of other suppliers I found the diamond photo process for creating my photobook the easiest to use and adjust as needed. The finished product was excellent and I recieved it quickly. The price was competitive, particularly as I used a discount code. I have used diamond photo in the past for other products and were equally satisfied with the finished products.

The photo book looked beautiful but it has a strong and unpleasant smell, which several family and friends, whom I shared it with, also noticed. The smell makes flipping through the book uncomfortable and significantly detracts from the experience. I shared this feedback directly via your website but was disappointed that the only response (from Ken) was that it would be passed on to the team.
This was a missed opportunity to demonstrate great customer care by turning a negative experience into a positive one. No meaningful action was taken, leaving me with a poor overall impression. As a result, I’m more likely to share this negative experience with friends and they are more likely to purchase their photobooks elsewhere as a result. It’s not too late to turn things around.

There's a thing called well-handled service recovery where the customer tells friends about how well a company handled the issue, leading to new sales. I would highly recommend you consider this.

It may have been user - error? However the quality and resolution of the photos is very grainy and poor.

So impressed.

Photos pages were great but binding of the book is poor quality. Out of line and looks like someone just chucked it together